Privacy Policy – Carewise Pharmacy
Version 1.0 – Date: June 2025
Your Data Matters
This privacy notice outlines what you can expect when Carewise Pharmacy collects and processes your personal information. We take the protection of your data seriously and are committed to being transparent with you about the data we collect, how it is used, and with whom it is shared. We are committed to ensuring that we meet all our obligations under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), as amended from time to time.
About Us
Carewise Pharmacy is a trading name of Carewise Health Limited, a company registered in England and Wales under Company Number: [Insert Number] with registered offices at:
10 - 14 Polwarth Gardens
Edinburgh, EH11 1LW
ICO Registration Number: [Insert if known]
Email: headoffice@carewisepharmacy.co.uk
Website: https://www.carewisepharmacy.co.uk/
Carewise Pharmacy operates independently and is committed to delivering high-quality healthcare and pharmacy services to communities across the UK.
Table of Contents
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Your personal data and what we use it for
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Who do we share your data with?
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Lawful basis for processing your data
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Marketing
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Your rights
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Retaining your data
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Security
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Cookies
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Use of Analytics
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Links to other websites
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NHS Data Opt-Out
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Changes to this privacy policy
1. Your personal data and what we use it for
We may collect and process the following types of personal data:
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Name
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Address
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Date of Birth
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NHS Number
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Contact details (phone/email)
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GP details
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Prescribed medication
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Health data relating to services we provide
We use this data for purposes including:
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Dispensing prescriptions and providing pharmacy services
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Internal record keeping
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Operating services like monitored dosage systems
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Quality assurance and staff training (including call recording)
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Site safety and security using CCTV
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Processing payments (we do not store card details)
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Keeping you informed about relevant health services or products
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Identifying eligibility for third-party services (e.g. clinical trials)
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Market research (conducted via phone, email, or post)
2. Who do we share your data with?
We may share your data with:
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Your GP or other healthcare professionals for continuity of care
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NHS Business Services Authority and NHS Local Authorities for service provision and reimbursement
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Local authorities and commissioning groups (only in anonymised formats unless otherwise required)
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Trusted third-party providers (e.g. our IT and PMR system providers)
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Regulators or law enforcement, where legally required
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New business owners in the event of a business transfer or merger
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Survey or feedback partners under strict confidentiality
Note: Carewise Pharmacy will never sell your personal data.
3. Lawful basis for processing your data
For patients and pharmacy service users:
We process your data under the lawful basis of public interest and legal obligation in the provision of healthcare services. Some processing is based on legitimate interests, such as improving services and maintaining security (e.g. CCTV).
For business customers or partners:
We process your data for contractual purposes or pre-contractual steps.
For marketing:
We process your data based on your consent. You can withdraw consent anytime via the unsubscribe link in communications or by contacting us.
4. Marketing
If you opt in to marketing, we may contact you about Carewise Pharmacy products and services by email, SMS, post, or push notification.
To opt out, use the unsubscribe link in our emails or contact us directly.
We may use cookies or securely hashed data (e.g., email) to personalise advertising or measure campaign effectiveness. This will never include sensitive health data.
5. Your rights
You have the following rights under UK data protection law:
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Access: Request access to your data
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Rectification: Ask us to correct inaccurate data
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Erasure: Request deletion of your data (where applicable)
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Restriction: Limit how your data is used
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Portability: Request transfer of your data
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Objection: Object to certain processing activities
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Complaint: Raise concerns with the ICO
To exercise your rights, contact our Data Protection Team:
Data Protection Team
Carewise Pharmacy
10 - 14 Polwarth Gardens
Edinburgh, EH11 1LW
Email: headoffice@carewisepharmacy.co.uk
6. Retaining your data
We retain data in accordance with NHS requirements, the Limitation Act 1980, and the UK GDPR. Retention periods vary depending on the service and the legal requirements that apply.
7. Security
We are committed to keeping your information secure. We use physical, technical, and managerial safeguards to protect data. If your data is transferred outside the UK, we ensure appropriate protections are in place, consistent with UK data protection laws.
8. Cookies
Cookies are small files stored on your device to enhance your browsing experience. We use cookies to:
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Ensure site functionality
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Improve user experience
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Track site usage and optimise performance
This website is built using Wix and may use cookies related to Wix services, such as online booking, store functionality, and member login features. We rely on Wix’s cookie banner for collecting cookie consent. You may change your cookie preferences at any time using the banner or your browser settings.
9. Use of Analytics
We use:
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Google Analytics: Helps us understand site usage (no personally identifiable data collected).
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Meta (Facebook) Analytics: Helps evaluate marketing performance and audience engagement.
These tools do not collect personal health data and are used only to improve our services and outreach.
10. Links to other websites
Our website may link to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy notices separately.
11. NHS Data Opt-Out
You have the right to opt out of your confidential patient information being used for purposes beyond your individual care. To learn more or manage your choices, visit: https://www.nhs.uk/your-nhs-data-matters
12. Changes to this privacy policy
We may update this privacy policy from time to time. The latest version will always be published on our website. If significant changes are made, we will notify you appropriately.